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Terms & Conditions That Put You First

When you open an account with maha 4d, you're entering an agreement we've built to be clear about what happens with your deposits, withdrawals, and gameplay.

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maha 4d Terms & Conditions That Put You First
REACH US WHEN YOU NEED HELP

How to Contact Us About Your Terms

If you have questions about our terms or need clarification on your account obligations, we've made support simple and fast.

Live Chat Open the live chat from your account dashboard or lobby. Our team responds to terms questions and account disputes within minutes during operating hours.
Email Support Send your terms query to our support email and include your account details. We reply to all policy and dispute inquiries within 24 hours on business days.
In-Account Messages Log into your account and check the Messages section. We send all official term updates, policy changes and account notices there first.
HOW WE KEEP YOUR ACCOUNT SAFE

Data, Security and Your Account Rights

Your account is encrypted from signup onwards, and every deposit and withdrawal is verified before we move money.

Data Encryption

Every deposit via DANA, OVO, GoPay or QRIS is encrypted end-to-end. Your payment details never appear in plain text in our systems or logs.

Account Verification

We verify your identity once during signup and again before your first withdrawal. This protects you and us from fraud and unauthorized access.

Withdrawal Security

Withdrawals must go back to the same payment method you deposited from. We do not transfer funds to third-party accounts or external wallets.

Session Timeout

Your session expires after 30 minutes of inactivity for security. Log back in to resume play or access your wallet and account settings.

Data Retention

We keep your account data for seven years after closure to resolve disputes and meet regulatory obligations. Request deletion after that window where local law permits.

Privacy Requests

Go to Account Settings, select Privacy & Data, and submit a request to view, amend or delete your information. We respond within 14 days.

Your Terms & Conditions Questions

Below are the questions we hear most about how our terms work and what they mean for your account.

If we detect terms violations—such as multiple accounts, fraudulent deposits, or attempted abuse of features—we'll send you a warning via email first. Serious breaches may result in account suspension or closure. Your funds will be held in escrow for 30 days to allow you to dispute the decision through our appeals process.

You can update your password, phone number and email address anytime in Account Settings. However, your registered name, date of birth and ID number cannot be changed once verified. If those need correction, contact support with valid documents to request a manual update.

You can request account closure anytime through Settings. We freeze your account within 24 hours and hold your balance for 30 days. After that, unclaimed funds go to a reserve. You can reactivate a closed account within one year; after that, you'll need to open a new account.

If you dispute a transaction or game outcome, open a case in your account Messages section with details and screenshots. Our disputes team investigates within 5 business days. If unresolved, you can escalate to our third-party arbitrator at no cost to you.

Minimum deposit is Rp 10,000 across DANA, OVO, GoPay and QRIS. Maximum single transaction is Rp 50,000,000. Daily withdrawal limit is Rp 100,000,000 total. Limits are per calendar day and reset at midnight Jakarta time.

Log out immediately and contact support through a different device with your email and the last action you recognize. We'll freeze your account and review the login history. If fraud is confirmed, we restore your balance and reset your password. Recovery typically takes 48 hours.

We update terms when regulations change or we improve our service. All updates appear in your Messages section 14 days before they take effect. Continued use of maha 4d after the change date means you've accepted the new terms. You can request the old version anytime from support.

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